Helpnest AI learns from your website, files and connected docs, replies to customers in your tone, and hands anything it can't solve to your team's shared inbox. Set up your first agent in minutes.
Cosverse AI · Example workspace
Example conversation using sample customer data: a customer asks about AI models, the agent answers from Cosverse AI information, then hands a billing email change to the team. A teammate replies in the inbox and the customer sees their reply in the widget.
This is a real Helpnest agent, trained on our own docs and embedded the way you'd add one to your site. Ask it anything, then ask for a person.
Live agent, trained on the Helpnest docs
Connect Google Drive, Dropbox, OneDrive or Notion. Choose the documents your agent should learn, alongside your website, uploaded files and Q&A pairs. Keep selected sources current with manual, daily or weekly refresh.
How data sources work25 pages by default, up to 200 per site, refreshed daily or weekly if you like.
PDF, TXT, Markdown, CSV, HTML and JSON.
Google Drive, Dropbox, OneDrive and Notion. Select what your agent should learn.
Paste policies or write focused answers for your most common questions.
Customers can choose Talk to a person at any time. The agent also hands off on its own when someone is frustrated or needs something it can't do, like a refund or an account change. Nobody repeats themselves: your team gets the whole chat.
Inbox and handoffWhen a teammate answers something the agent couldn't, Helpnest turns that reply into Q&A knowledge once the chat has been quiet for 30 minutes. It never learns from customer or AI messages, skips duplicates, and updates an answer when you correct it.
Add one line to your order confirmation page, or pick goal pages with no code. Helpnest credits sales and signups from visitors who chatted in the 30 days before, and compares conversion with and without chat. It's a direction, not proof.
helpnest("conversion", { value: 49.00, currency: "USD" })Set up revenue attribution A public feedback board, roadmap and changelog for every workspace, plus a widget that brings chat, help articles, feedback and updates together in one place.
Customers suggest ideas and vote on what matters most, without creating an account. Move ideas from planned to shipped, and Helpnest emails everyone who voted. Link a changelog entry to the ideas it delivers to close the loop.
Add Home, Help, Feedback and Updates tabs to your widget. Visitors search your help articles, vote on ideas and read what's new without leaving your site, and can still message your AI agent and team at any time.
Every plan includes every model, the shared inbox, self-learning and revenue attribution.
9 models through Google Vertex AI, Anthropic, and Parasail. The credit cost per reply is shown before you switch.
Gemini 3.8 FlashFast everyday support1 creditGemini 4 ArgonComplex customer questions5 credits
Claude Haiku 5.5Quick, concise replies1 creditClaude Sonnet 5.5Balanced support assistant5 creditsClaude Opus 5.5Detailed, difficult requests20 credits
DeepSeek V4.1 FlashEfficient advanced answers1 credit
Qwen 3.5 397BMultilingual conversations5 credits
GLM 5.3Complex support workflows5 credits
Kimi K3In-depth knowledge answers20 creditsThe agent answers in the language the customer writes in. No translation setup.
Each agent has its own knowledge, instructions, color and avatar.
Ask for an email before or during the chat, then export your leads as CSV.
Customers can rate each reply, so you see which answers need work.
Visitors can attach images, PDFs and text files. Your team sees them in the inbox.
Invite your team as owners, admins or members, and keep a separate workspace for each company or client you support.
No code to write, nothing to host. Works with WordPress, Webflow, Shopify, Next.js and plain HTML.
Read the quickstartConnect your cloud documents, paste a help center URL, upload files or write Q&A pairs. Training runs in the background.
Ask real customer questions in the Test tab, and fill any gaps before customers see it.
Add the script tag before </body>, or share the agent's link. Lock it to your own domains.
<script src="https://www.helpnest.app/widget.js" data-bot-id="YOUR_AGENT_ID" defer></script>Optional: add data-open="true" to open the chat on page load.
Conversations from every channel land in the same inbox, with the same knowledge behind them.
A chat bubble on every page, in your color, with your name and avatar.
Put the chat inside a help center or contact page with an iframe.
A hosted chat page you can send in emails or link from your app.
Connect a bot from BotFather. Same knowledge, same inbox.
Planned: WhatsApp and Slack.
Helpnest only uses your content to answer your customers. The details are in our privacy policy.
Your content and your customers' chats are not used to train AI models.
One-time email codes, stored only as hashes. No passwords to leak.
Owners, admins and members, with separate workspaces for each company or client.
Only the sites you list can embed your agent.
Every plan includes every model, the shared inbox, self-learning and revenue attribution. Early-stage startup? Get up to 6 months free.
For trying Helpnest on a real site.
For small teams answering customers every day.
For several products, brands or workspaces.
Replies from your team are always free. Credits reset monthly and don't roll over.
Gemini 3.8 FlashClaude Haiku 5.5DeepSeek V4.1 FlashGemini 4 ArgonClaude Sonnet 5.5Qwen 3.5 397BGLM 5.3Claude Opus 5.5Kimi K3Yes. Sign up with your email and start on the Free plan with no card: one agent and 150 AI credits a month. Upgrade from Billing whenever you need more. Early-stage startups can also apply to get a paid plan free for up to 6 months.
Website URLs, uploaded PDF, TXT, Markdown, CSV, HTML and JSON files, pasted text, and Q&A pairs. You can also import selected documents from Google Drive, Dropbox and OneDrive, or pages from Notion. Native Google Docs, Sheets and Slides are supported; export Office files to PDF or text first. Websites and connected sources can refresh daily or weekly.
Choose manual, daily or weekly refresh for each connected source. Helpnest re-reads documents and pages you already imported; new files in a folder must be selected separately. If a refresh fails, previously indexed knowledge stays available.
Yes. A customer can choose Talk to a person at any time, and the agent hands off on its own when someone is frustrated or needs something it can't do, like a refund. The conversation moves to your shared inbox with its full history, and the AI stays quiet until you hand it back.
No. You build, train and test the agent in the dashboard. To go live, paste one script tag into your site or share the agent's link.
Each AI reply costs 1, 5 or 20 credits depending on the model. Replies from your team are always free. Credits reset every month and don't roll over.
The agent replies in the language the customer writes in. How well it handles a language depends on the model you choose.
Yes. Every workspace can turn on a public feedback portal with boards, voting, comments, a roadmap and a changelog. Voters get an email when their idea is planned or shipped. You can put it on your own subdomain, sign customers in from your app so they don't log in twice, and show it inside the chat widget as Feedback and Updates tabs.
No. Your content and your customers' conversations are not used to train AI models.
Follow the changes to your support toolkit, see what we're planning, and tell us what would help your team.
Collect feature requests, share your roadmap, announce what shipped, and bring it all into your chat widget.
See what's done and what's planned. Priorities can change as we learn from the teams using Helpnest.
Add your website or docs, test the answers, then paste one line to go live. Start free and upgrade when you need more.
Free plan, no card needed. Startups can get a paid plan free for up to 6 months.