What's new, what's better, and what we've fixed. Follow the changes that help your team give better answers.
Last updated November 4, 2026 See what's planned
8 updates
Browser voice is available in beta, with answers from your existing knowledge and transcripts in the inbox.
Enable a call button in your widget and a dictation microphone beside the message box. Visitors speak one turn at a time and hear the agent’s answer, with mute, interrupt, and end-call controls. Requests for a teammate continue in text chat. ElevenLabs server configuration is required.
Set up browser voiceMore ways to train your agent, keep its answers current, and get your team started.
Connect an account and import selected documents or pages into your agent. Browse folders, load more results, and select up to five sources per import. Supported formats and provider access limits apply.
Connect a sourceChoose manual, daily, or weekly refresh for website and connected cloud sources. Failed refreshes keep previously indexed knowledge available. New files added to a folder still need to be imported separately.
How refresh worksTurn useful teammate replies into Q&A knowledge after a conversation has been quiet for 30 minutes. Review open questions and remove learned answers when needed.
Explore self-learningTrack sales and signups from visitors who chatted with your agent, and compare conversion rates. Attribution shows a relationship; it does not establish that a chat caused a purchase.
Set up attributionEligible early-stage teams can apply for a paid Helpnest plan free for three to six months. The initial pilot has 50 places and includes launch support.
See the startup programNew documentation covers supported formats, importing, refresh schedules, reconnecting, and removing knowledge. The landing page now shows all eight source types.
Read the data sources guideFailed add or remove requests now show an error. An interrupted network request no longer leaves the add-source form stuck in its pending state.
Troubleshoot sources