Leads and answer feedback
Collect visitor names and emails from chat, export leads as CSV, and use thumbs up and down feedback to find gaps in your agent's knowledge.
Collecting leads
Depending on the agent's conversation mode, visitors share their email before chatting or after the first answer. Each lead links back to its conversation.
Exporting leads
Open Leads in the sidebar, filter by agent if needed, and choose Export CSV.
Answer feedback
Visitors can rate AI answers with thumbs up or down. Look at poorly rated conversations to find missing or outdated content, then add a source or a Q&A pair.
Last updated October 30, 2026